Relm Privacy Policy

Last Updated: November 1, 2024

Relm, our mobile app focused on relationship health, is committed to protecting your privacy. This Privacy Policy explains how Relmship LLC (“Relm,” “we,” “us”) collects, uses, shares, retains, and protects your personal information when you use our app, visit our website at www.relmship.com, or interact with us through our online and social media channels.

By using Relm or any of our related services (“Services”), you agree to the practices outlined in this policy. "Services" refers to all the ways you interact with us through the Relm app, our website ("Website"), or other online platforms.

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1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Account Information: When you register for an account, we may collect your first name and email address. If you sign up using a social login (such as Google or Apple), we may receive additional information such as your full name and profile picture from your social login provider. You can manage your account and social login settings through the App.

• Personal Information: Through your account, you may provide additional personal information, such as details about your relationships, sexual orientation, and religion to personalize your experience.

• Activity Information: The responses you provide in the App can be viewed by you and any individuals you have linked to through a relationship in the App. By linking with another person, you are choosing to share your responses with them. You can stop sharing your responses by deleting the linked relationship or by deleting your account.

• Payment Information: If you purchase a paid product or service, the payment processing will be handled directly by the Google Play Store or Apple App Store, depending on your device. Relmship does not collect or store any payment card or bank account information. All payment information is managed in accordance with Google’s and Apple’s respective privacy policies and terms.

• Survey and Feedback Information: We may occasionally ask you to participate in surveys to help us improve our products and services. These surveys may be used to enhance the functionality of our app, inform you about our offerings, or gather insights for research purposes. By providing your responses, you may share information about your experience, preferences, and suggestions for future improvements. Participation in surveys is voluntary, and the information collected will be used to better understand user needs and refine our services accordingly.

• Support and Communication Information: When you contact us for support or other inquiries, we collect information related to your communications with us, such as your name, email address, and any other information you provide.

• Usage Data: We collect data on how you use our services, including time spent, pages visited, links clicked, language preferences, and performance of features. This helps us understand user trends and improve our services.

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our site.

These reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics by installing Google’s browser add-on available at https://tools.google.com/dlpage/gaoptout.

• Website Tracking and Cookies: When you visit our website, we use cookies and similar tracking technologies to enhance your experience and monitor user activity. Cookies are small data files stored on your device that allow us to collect certain information, such as:
  • Device and Browser Data: Information like your IP address, browser type, device identifiers, and browsing activity. This data helps us improve our website's functionality and user experience.
  • Types of Cookies Used:
    • Essential Cookies: Necessary for basic website functionality and cannot be disabled.
    • Performance Cookies: Help us understand how visitors use our website and identify areas for improvement.
    • Targeting Cookies: These may be set by third-party companies such as Google, Facebook, and Amazon to track your activities across multiple websites and deliver personalized advertising based on your interests.

If you do not want your data to be collected by cookies, you can manage your cookie preferences through your browser settings. Learn more about cookies and how to manage them at All About Cookies. Please note that disabling cookies may affect certain features and functionality of the website.

• Aggregated and De-Identified Data: We may generate aggregated, anonymous, or de-identified data from the personal information we collect by removing or altering details that could identify you. This type of data ("De-Identified Data") is used for purposes such as improving our services, conducting research, and analyzing trends. De-Identified Data is not considered personal information and is not subject to this Privacy Policy.

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2. How and Why We Use Your Information

Relmship uses your personal information for various purposes, based on the following legal grounds:

• Providing Our Service: We process your information to deliver content, interactive features, and personalized experiences you request. This processing is necessary for the performance of our contract with you.

• Communication: We use your information to notify you of updates, changes, or other relevant information about our services. This is based on our legitimate interest in keeping you informed about our services.

• Customer Support: To respond to your inquiries, provide support, and handle complaints. This is necessary for the performance of our contract with you and to meet our legitimate interests in customer service.

• Payment Processing: To process payments, manage orders, and account for sales taxes. This is necessary to perform our contract with you.

• Improvement and Development: We analyze data to conduct research and development, understand user trends, and enhance the quality of our services. This is based on our legitimate interest in improving our services.

• Analyzing User Responses: Relm may access your responses in an anonymized manner to provide personalized insights, activity recommendations, analysis, advice, new features, enhanced guidance, and improved user experiences within the app. This processing is based on our legitimate interest in enhancing user engagement and satisfaction.

• Marketing and Advertising: To provide you with information about new products, services, promotions, and personalized advertisements on third-party websites and apps. This processing is conducted with your consent or based on our legitimate interest in promoting our services.

• Security and Compliance: To protect against fraud, unauthorized activities, and comply with legal obligations. This processing is necessary for compliance with our legal obligations and to protect our legitimate interests and those of our users.

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Relmship will process your personal information only with your consent, to fulfill our contractual obligations, to comply with legal requirements, or when we have a legitimate interest to do so.

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3. Communications and Notifications

Push Notifications: We may send you push notifications through the Relm app to provide updates, reminders, or other information related to your account and use of the Application. These notifications are designed to enhance your experience and keep you informed about relevant activities and features. If you prefer not to receive push notifications, you can manage your notification preferences and opt out at any time by adjusting the settings on your device. Please note that disabling push notifications may impact your experience and limit certain functionalities of the app.

Email Communications: We may send you emails to provide information about updates, new features, promotions, and other relevant communications related to our services. If you do not wish to receive these types of emails, you can opt-out at any time by clicking the "unsubscribe" link provided at the bottom of each email. Opting out of marketing emails will not affect your receipt of transactional or account-related emails that are necessary for managing your account or using our services.

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4. Sharing Your Information

We may share your personal information in the following situations:

• With Service Providers: For monitoring, analyzing, payment processing, and communication purposes.

• For Business Transfers: During negotiations or in connection with mergers, sales, or acquisitions.

• With Other Users: When you link your account with another user through a relationship in the App, any responses and activity information you provide for that relationship can be viewed by that user. By linking with another person, you control the sharing of your responses with them. You can stop sharing your responses at any time by removing the linked relationship or by deleting your account.

• With Your Consent: For any other purpose you consent to.
  

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5. Data Retention

Relmship retains your personal information as long as your account remains active. If your account is deleted, we may retain certain information to fulfill our obligations, defend our legitimate interests, comply with legal requirements, resolve disputes, or investigate misuse or disruption of our services. We may also retain anonymized data indefinitely.

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6. Your Rights Regarding Your Information

You have the right to:

• Access: Request information about the personal data we collect and how we use it.

• Correction: Request correction of inaccurate personal information.

• Portability: Request an export of your personal information in a structured format.

• Deletion: Request deletion of your personal information under certain circumstances.

• Restriction: Request that we restrict the use of your personal information in specific cases.

• No Retaliation: Exercise your privacy rights without facing discrimination or retaliation.

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To exercise these rights, contact us at support@relmship.com.

When we receive your request, we may need to ask for additional information to verify your identity or better understand your request. We aim to respond to valid requests promptly. If we require more time, we will inform you through the email linked to your account or the email provided with your request.

Please be aware that these rights are subject to certain limitations. Relmship may decline requests to exercise data rights if we have a valid reason, such as being unable to confirm your identity, if the request conflicts with the rights of others or legal obligations, or if fulfilling the request would disrupt our services or impact our ability to provide a requested service.

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7. Children's Privacy

At Relmship, we are committed to protecting and respecting children’s privacy. Our platform is intended for individuals at least 18 years old, and we do not intentionally collect personal information from individuals under 18 years old. If you believe a child under 13 has provided us with their personal information without parental consent, please contact us at support@relmship.com, and we will take steps to remove that information.

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8. Links to Other Websites

Our service may contain links to third-party websites. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of every website you visit.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you via email or a prominent notice on our service. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at support@relmship.com.

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